MANAGED SERVICES

ProxyCARE

ProxyCARE, our managed services solution, provides our clients the ultimate monitoring, support, assessment, and consulting solution.  ProxyCARE monitors all your key devices such as routers, firewalls, switches, servers, and other appliances to help us be proactive instead of reactive.  We have a staffed helpdesk to help resolve any issues that may occur.  ProxyCARE also provides our clients with quarterly assessments and roadmaps.  The assessments are a report card to show where our clients’ technology is at a point in time and helps to define the ongoing, ever changing roadmap.  Our goal is to have every client be what we consider an “A” client, meaning their technology aligns with Proxurve and industry best practices and standards.  Here are some of the included items with ProxyCARE:

  • 24/7 monitoring on all key devices
  • Enhanced security from the edge (router/firewall) to the endpoint
  • Cybersecurity awareness and training
  • Ongoing network and security assessments and reviews
  • Technology road mapping
  • Proactive maintenance
  • Virtual Chief Information Officer to help with any IT related discussion/decision

ProxyCARE comes in two flavors; Fully Managed and Lite.  Our fully managed offering brings a true predictability to our clients I.T. budget because it’s priced on a per “unit” basis and all support is included (projects are priced separately).   If the unit count goes up, the monthly recurring charge increases and vice-versa.  For the Lite version, there is less budget predictability because support is not included but is discounted from our normal hourly rate.  A few other options are reduced on the Lite version as well, but it still provides a robust managed services solution for those clients who are not quite ready for the fully managed solution. 

OUR MONEY BACK GUARANTEE: We offer a 110%, 60-day money back guarantee on all our ProxyCARE solutions.  If at any time during the first 60 days of service you are not completely satisfied, we will refund you 100% of the monthly recurring charge no questions asked.  We will also donate an additional 10% to a charity of your choice (i.e. – if the refund is $2000, we will donate $200)