Help Desk / Support Engineer 

Organizational overview
Proxurve Solutions Inc. is a locally owned, central Indiana consulting firm serving clients in the areas of Information Technology and Cybersecurity. Our firm is seeing significant growth due to increased demand caused by the recent Covid-19 events, including IT security issues, and the transition of clients from local server-based computing to cloud based computing. Our staff tenure and experience allows us to provide a unique “owner-based perspective” to assist business owners as they deploy technical tools to secure their data and engage their staff members. We foster a culture of teamwork, shared financial benefit, results matter attitude, and we celebrate a job well done.

Job description
As a Support Engineer, you will use phone, email, and chat applications to give clients quick answers to simple IT issues. Occasionally you may be required to travel onsite to assist a client. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions.

  • Communicate with clients via phone, email, or chat until their issue is resolved
  • Diagnose and troubleshoot technical issues
  • Properly escalate unresolved issues to appropriate internal teams, or vendors
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Job Requirements:
  • Microsoft Windows Operating Systems.  Knowledge of Linux and Mac OS is a plus
  • Good understanding of computer systems, networks, mobile devices and other technology products
  • Excellent problem-solving and communication skills
  • Ability to work within a positive team culture that focuses on growth and development
Additional Desirable Traits or Experience:
  • Customer service or customer facing experience
  • Knowledge of Microsoft 365
  • Strong work ethic that drives results until the customer is completely satisfied
  • Growth based or competitive mindset
  • Team lead or proven leadership abilities