Regional Support Engineer – Lafayette, Indiana
Organizational Overview
Proxurve Solutions Inc. is a locally owned, central Indiana consulting firm serving clients in the areas of Cybersecurity and Information Technology. Our firm is seeing significant growth due to our focus on cybersecurity, and the transition of clients from local server-based computing to cloud-based computing. Staff tenure and experience allows us to provide a unique “owner-based perspective” to assist business leadership as they deploy technical tools to secure their data and engage their staff members. We foster a culture of teamwork, shared financial benefit, a results matter attitude, and we celebrate a job well done through our Proxurve Way.
Job Description-Regional Support Engineer:
As a Regional Support Engineer, you will engage with clients in Level 2 and Level 3 support via phone, email, and chat applications to resolve client issues and go onsite to client locations as needed. This Lafayette, Indiana based position will report to our VP of Engineering in Indianapolis while working out of our Lafayette office. The Regional Support Engineer will assist in making decisions that are in the best interest of our Lafayette based clients and prospective clients.
Responsibilities:
- Communicate with clients via phone, email, chat or go onsite until their issue is resolved
- Diagnose and troubleshoot technical issues
- Properly escalate unresolved issues to appropriate internal teams, or vendors
- Proactive follow-up with clients to ensure their IT systems are fully functional after troubleshooting
Job Requirements:
- Microsoft Windows Operating Systems. Knowledge of Linux and Mac OS is a plus
- Good understanding of computer systems, networks, mobile devices, and other technology products
- Excellent problem-solving and communication skills
- Ability to work within a positive team culture that focuses on growth and development
Additional Desirable Traits or Experience:
- Customer Service or customer facing experience
- Knowledge of Microsoft 365
- Strong work ethic that drives results until the customer is completely satisfied
- Growth based/Competitive mindset
- Team Lead or proven leadership abilities